Refund policy
Shop with confidence at Zero Offset. If there is something wrong with the item, or the item isn't right for you, then tell us and we will do our best to assist. Before you get in contact, see our policy below.
How do I return or exchange my order?
If you have placed an order with us, and you decide that the item you have purchased from Zero Offset is not for you based on one of the following reasons below, you can return or exchange it within 30 days of receiving the product once approved by our team. Please note, the 30-day grace period begins from the date of delivery, to the date in which it is sent back. Item's sent back after 30-days from delivery will not be eligible for a change of mind exchange/return. The buyer is responsible for the return postage.
Factory fault or manufacturing defect
Sometimes things may go wrong during production, and that is okay. If your item arrives with a factory fault or manufacturing defect, please email photos to support@zerooffset.com.au with your order number.
Please do not install or attempt to install any item you believe to be faulty, as this may affect our ability to accurately assess the issue. If the item is installed, this may impact your claim if the fault is found to have been from an improper use or installation attempt.
If the item is deemed defective, we will issue a replacement sent to you. If a replacement is unavailable, we will issue store-credit, refund or initiate an exchange for another item from our store. In some instances, we may request the item back to assess. We will be responsible for return shipping in this instance.
For items that have arrived damaged, as opposed to a factory fault or manufacturing defect, please check our Shipping Policy for more info.
Change of mind
We are confident you will love your new Zero Offset products. However, if you decide that this is not the product for you, then you may return the item if the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging. For all change of mind returns, original shipping costs and transactional fees will be deducted from the refund amount. Please note that this policy also applies to accidental purchases, including, but not exclusive to, purchasing an item that was not made for your vehicle. Lastly, a restocking fee may be applied for custom-made or made-to order products. For more info, please contact our team. We strongly recommend reviewing your order carefully before completing checkout to confirm correct vehicle fitment and finish. These fees do not apply to orders requesting an exchange.
Please see below for transactional costs:
| Payment Method | Transaction Fee |
| Mastercard/Visa | 1.8% |
| AMEX & Overseas Cards | 3% |
| PayPal | 5.5% |
| AfterPay/ZipPay | 7% |
We cannot accept a return, unless faulty, if:
- The item has been used - products must be unused, in their original condition and in their original packaging. This includes any packing material used.
- The item has been fitted – screwed, drilled, cut etc.
- You have already returned or exchanged the item once previously (an item can be returned once per order. This does not apply if the original return or exchange was due to a factory fault or manufacturing defect)
- The order was purchased during a promotion where T & C's specified that the item is excluded from the returns policy.
- The item was a custom-made, or made-to-order product.
Is Packaging Required?
Zero Offset requires all returns & exchanged items to be re-packaged in its original packaging, including any hardware or promotional items such as stickers, booklets etc. If the returned item is not packaged accordingly, Zero Offset reserves the right to withdraw the order for refund or exchange. You will need to pay for any subsequent re-shipping fees.
Pre-order Cancellation
However, if you would like to cancel a pre-order within the estimated period, the pre-order will be subject to a 20% cancellation fee if the item was paid in full. Please also be advised, if a deposit was made to secure an item(s) and you choose to cancel, you will forfeit that deposit.